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Delivery Information

Welcome to Giftori, your premier destination for personalized gifts and custom products. To ensure a smooth and satisfying shopping experience, we have outlined our delivery information policy. This policy provides details on shipping options, delivery times, tracking, and more.

Shipping Options

Domestic Shipping

  • Standard Shipping: Typically takes 5-7 business days.
  • Express Shipping: Available for an additional fee, with delivery within 2-3 business days.
  • Overnight Shipping: For urgent deliveries, with next business day delivery.

International Shipping

  • Standard International Shipping: Delivery within 10-15 business days.
  • Express International Shipping: Available for an additional fee, with delivery within 5-7 business days.

Processing Time

  • Order Processing: Orders are processed within 1-2 business days. During peak periods, processing times may be extended.
  • Customization Time: For personalized products, please allow an additional 3-5 business days for customization.

Delivery Timeframes

  • Delivery timeframes are estimates and may vary based on location, customs delays, and other unforeseen factors.
  • We aim to deliver your order within the estimated timeframe; however, delays can occur, especially during peak seasons or due to external factors beyond our control.

Tracking Your Order

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.
  • Shipping Confirmation: Once your order is shipped, you will receive an email with tracking information. You can track your order using the provided tracking number.
  • Tracking Updates: For real-time updates, you can check the status of your shipment on the courier’s website using the tracking number provided.

Shipping Costs

  • Domestic Shipping Costs: Calculated based on the shipping method selected and the total weight of the order.
  • International Shipping Costs: Calculated based on the destination country, shipping method selected, and the total weight of the order.
  • Shipping costs are displayed at checkout before you complete your purchase.

Customs and Import Duties

  • International Orders: Customers are responsible for any customs fees, import duties, and taxes that may apply to their orders. These charges are not included in the shipping cost and must be paid by the recipient upon delivery.
  • Giftori is not responsible for delays caused by customs.

Delivery Issues

  • Incorrect Address: Please ensure your shipping address is accurate. We are not responsible for orders delivered to incorrect addresses provided by the customer.
  • Lost or Stolen Packages: If your package is lost or stolen, please contact us immediately. We will work with the courier to investigate and resolve the issue.
  • Undeliverable Packages: If a package is returned to us due to being undeliverable, we will contact you to arrange re-shipment. Additional shipping charges may apply.

Contact Us

If you have any questions or need assistance with your order, please contact our customer support team:

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